Overview
Plan Partners – an NDIS Plan Manager and Support Coordinator – needed to rebuild their website to remove growth bottlenecks, and supercharge their acquisition and retention efforts.
To ensure the digital presence of the brand was market-leading, we paid particular focus to performance and accessibility (both WCAG and usability). A React-driven CX, layered upon Next.js and a Drupal Headless CMS ensured the website was flexible, robust and high performing.
Results
In the technical realm, we saw consistent 90+ across all four Core Web Vitals scores, superb SEO and one of the most accessible websites in the disability sector.
From a UX perspective, we delivered a superior sales and onboarding experience.
We also developed market-leading freely available tools to assist individuals with disability, their carers and providers to navigate the NDIS with confidence.
My work
I was the product owner for the website, working with stakeholders, designers, writers, developers and infrastructure experts to deliver a website built to grow with the demands of the business and their customers.
